Testimonials
What the people we care for say
Every quarter we invite each client (or their family) to complete a written feedback form about our service, our support workers and our punctuality. Below are results and comments from the August 2025 round. Names are withheld to protect our clients' privacy under GDPR.
100%
Very Satisfied with our service
All clients surveyed, Aug 2025
100%
Very Satisfied with their support workers
All clients surveyed, Aug 2025
On time
Support workers arrive on time
Reported by every client surveyed
Very satisfied with the service.
The support workers arrive on time, every time.
People told us that they felt safe and received care and support from a regular team of care staff.
People and relatives told us that care staff were kind, caring and respectful.
Feedback forms are completed in writing by clients or their representatives and are available for inspection. Where clients suggested improvements, like double-checking meal preferences, we acted on them.
Are we caring for you or a loved one?
We'd genuinely like to hear how we're doing, praise or problems. You can also give feedback directly to the CQC about our service.